Returns & Refunds

We offer all our customers a 30 day right of withdrawal and return policy for all uninstalled products. Simply return the product for a full refund or exchange it for another item.

If you wish to cancel your purchase, please contact us at hello@nordicwalls.com, and we will assist you with the return process.

Please note: The product does not need to be returned within 30 days. We only need to receive your cancellation notice within 30 days of receiving the product.

Returns

When contacting us to return an order, please provide the order number from your order confirmation. We will then provide instructions for return shipping.

Good to know

• We cannot process your refund until we have received the returned product.
• Return shipping costs are not reimbursed.
• Returned orders will be recycled. Since our products are custom made to your specific measurements, they cannot be resold.

Refunds

Once we have received your returned order, we will issue a full refund within 14 days. The refund will be made using the same payment method you used for the purchase, with no transaction fees deducted.

Before installation, please ensure that the product meets your expectations. We do not reimburse any costs related to installation or mounting.

Please note: Additional services such as Express Shipping or Protect Plus are non-refundable.

Quick Cancellations

If you have just placed your order and changed your mind, or realized that you selected the wrong size,you can always cancel or adjust your order before it has been produced or shipped. It’s better for everyone, including the planet.

Contact us as soon as possible with your name and order number, and we will cancel your order before it reaches our workshop. To do so, simply reply to your order confirmation email, or contact us at hello@nordicwalls.com.