Frequently Asked Questions
Nordic Walls & Our Wallpaper Tradition
Where are your products made?
Every order is crafted in our own workshop in southern Sweden, located in a region with a long wallpaper heritage. Our facility has been running for more than 120 years, the craftsmanship is deeply rooted in everything we do.
What material are your wallpapers made from?
All our wallpapers and murals are printed on non-woven paper. An FSC-certified material reinforced with organic and synthetic fibers. This gives the wallpaper excellent dimensional stability when wet, making it ideal for the paste-the-wall method where adhesive is applied directly to the wall. It's the world's most widely used wallpaper material for good reason.
Are your products fire rated?
Yes, our non-woven wallpaper holds a Fire Class A rating, the highest available, under the product category "22. Decorative wallcovering nonwoven" in accordance with EN 13501 standards.
Are your products safe and non-toxic?
Absolutely. All our products are 100% PVC-free, non-toxic and tested for harmful substances. Since our wallpapers go up in your home or office, safety is something we take very seriously.
About Our Designs
Are your products environmentally friendly?
Yes. Our products contain no detectable VOCs and are free from PVC, heavy metals and other substances harmful to people or the environment. Emissions have been tested at the Swedish Testing and Research Institute using the FLEC-method, with results below the detection limit. Formaldehyde emission rates also fall well within safe limits according to ISO 16000-3:2011.
Will the colors look the same as on my screen?
There may be slight differences between colors on screen and the finished printed product, as screen settings, room lighting and display quality can all play a role. That said, variations are generally minor. If you want to be certain, we recommend ordering a sample before placing your full order.
Can the wallpaper be cleaned?
Yes, all our wallpapers have high washability. To treat a stain, dampen a cloth or sponge with soapy water and gently clean the affected area. Rinse thoroughly with lukewarm water, wipe away excess moisture and allow the surface to air dry. Take care to keep water away from the seams between strips.
Will the colors fade over time?
No, all our products are UV-resistant. The color fastness has been tested and rated between 6 and 8, where 8 is the maximum score.
Measuring
How wide are the rolls?
All murals and wallpapers are delivered on rolls with a width of 49 cm / 19.3 inches, meaning each strip is the same width.
What size are the samples?
Samples measure 29.7 x 42 cm / 11.7 x 16.5 inches and are printed to give you a representation of the full motif, making them ideal for color matching.
Are the samples the same paper as the full product?
Yes, samples are printed on our premium paper, so you can get a feel for the texture. Keep in mind that smaller pieces may appear slightly lighter than the full-sized product. Note that samples do not include a peel & stick backing.
Shipping & Customer Service
How much does shipping cost?
We offer free worldwide shipping on all orders.
How long does delivery take?
Since every product is made to order, delivery time includes both production and shipping. Orders are typically produced and dispatched within 2–5 days. After that, estimated shipping times are:
1–5 business days for EU and UK
3–6 business days for the US
Once your order has been dispatched, you'll receive a tracking email with more precise delivery information from our courier.
What if I'm not happy with my order?
Your satisfaction is our priority. If you're not completely happy with your purchase, you have 30 days to return it for a full refund. Find the full details in our Returns & Refunds section.