How Can We Help?
We're here to help, whether it's a question about your order, choosing the right design or measuring your wall.
Contact Us
We aim to respond to all messages within 24 hours (Monday–Friday).
Free Wallpaper Planning
A planning session is for anyone who wants personal help decorating their room. We use your own photos and measurements to visualize the finished look, and hand you a complete, ready-to-order plan.
FAQ
Looking for a quick answer? Find the most common questions below.
Product Info
Every order is crafted in our own workshop in southern Sweden, located in a region with a long wallpaper heritage. Our facility has been running for more than 120 years, the craftsmanship is deeply rooted in everything we do.
All our wallpapers and murals are printed on non-woven paper. An FSC-certified material reinforced with organic and synthetic fibers. This gives the wallpaper excellent dimensional stability when wet, making it ideal for the paste-the-wall method where adhesive is applied directly to the wall. It's the world's most widely used wallpaper material for good reason.
Yes, our non-woven wallpaper holds a Fire Class A rating, the highest available, under the product category "22. Decorative wallcovering nonwoven" in accordance with EN 13501 standards.
Absolutely. All our products are 100% PVC-free, non-toxic and tested for harmful substances. Since our wallpapers go up in your home or office, safety is something we take very seriously.
Yes. Our products contain no detectable VOCs and are free from PVC, heavy metals and other substances harmful to people or the environment. Emissions have been tested at the Swedish Testing and Research Institute using the FLEC-method, with results below the detection limit. Formaldehyde emission rates also fall well within safe limits according to ISO 16000-3:2011.
There may be slight differences between colors on screen and the finished printed product, as screen settings, room lighting and display quality can all play a role. That said, variations are generally minor. If you want to be certain, we recommend ordering a sample before placing your full order.
Yes, all our wallpapers have high washability. To treat a stain, dampen a cloth or sponge with soapy water and gently clean the affected area. Rinse thoroughly with lukewarm water, wipe away excess moisture and allow the surface to air dry. Take care to keep water away from the seams between strips.
No, all our products are UV-resistant. The color fastness has been tested and rated between 6 and 8, where 8 is the maximum score.
All murals and wallpapers are delivered on rolls with a width of 49 cm / 19.3 inches, meaning each strip is the same width.
Samples measure 29.7 x 42 cm / 11.7 x 16.5 inches and are printed to give you a representation of the full motif, making them ideal for color matching.
Yes, samples are printed on our premium paper, so you can get a feel for the texture. Keep in mind that smaller pieces may appear slightly lighter than the full-sized product. Note that samples do not include a peel & stick backing.
Shipping
We ship worldwide, free of charge, and we cover all tariffs, customs and any additional charges. Orders are shipped within 2–5 business days, directly from our workshop in Sweden. As soon as your order is handed over to our courier, you'll receive a tracking link so you can follow it in real time.
Shipping is free on all orders, worldwide. We also cover all tariffs, customs and any additional charges that may arise.
Orders are shipped within 2–5 business days, directly from our workshop in Sweden. As soon as your order is handed over to our courier, you'll receive a tracking link where you can see the estimated delivery date.
We ship worldwide. If you have any issues at checkout, for example if your address can't be found, please contact us at hello@nordicwalls.com.
Once your order has been transferred to our delivery partner, a tracking code is sent to the email address you gave at checkout, so you can follow every step of your wallpaper's journey.
If you haven't received a tracking code within 5 days of placing your order, reply to your order confirmation email, or send your name and order number to hello@nordicwalls.com.
Returns & Refunds
We offer a 30-day right of withdrawal and return policy for all uninstalled products. Simply return the product for a full refund or exchange it for another item. You only need to notify us within 30 days of receiving your order. The product itself doesn't need to be back with us within that time.
Contact us at hello@nordicwalls.com with the order number from your order confirmation, and we'll send you instructions for return shipping. Return shipping is free.
Once we've received your returned order, we'll issue a full refund within 14 days, using the same payment method you used for the purchase, with no transaction fees deducted. We can't process your refund until we've received the returned product.
- Returns apply to uninstalled products.
- Please make sure the product meets your expectations before installation, as we don't reimburse any costs related to installation or mounting.
- Additional services such as Express Shipping are non-refundable.
- Since our products are custom-made to your measurements, they can't be resold. Returned orders are recycled.
Nordic Cover can be added to any wallpaper purchase at checkout. It covers installation mistakes or unsatisfactory results, even after installation, and gives you 90 days to receive a free replacement wallpaper.
If you've just placed your order and changed your mind, or realised you chose the wrong size, you can cancel or adjust it before it has been produced or shipped. It's better for everyone, including the planet.
Contact us as soon as possible with your name and order number by replying to your order confirmation email, or at hello@nordicwalls.com.